Marketplace help

Use these steps to discover products, contact sellers and resolve common marketplace questions.

Before contacting a seller

Check the description, photos, asking price and location. Ask what is included and request current images if anything is unclear. Signing in is required for chat. Access to contact details may also require account verification.

Payment and safety

Never send passwords or one-time codes. Inspect goods where practical. Do not assume that a listing has been inspected merely because an account is verified. Read any payment-service terms before using a checkout option.

Problems with a listing

Use Report This Ad on the listing and describe the specific issue without including private identity documents. Include the listing URL when contacting support. A report is a request for review, not an automatic removal.