Account deactivation and deletion policy
Choose reversible deactivation or request permanent deletion. Deletion includes a minimum 30-day review period, financial reconciliation, administrator review and separate erasure steps.
Two separate account actions
Deactivation pauses account access and is reversible by an authorized administrator. It does not delete data. Permanent deletion is irreversible after processing and is not complete when requested or when access is deactivated. Sign in to submit or check a request at the account deletion page.
Waiting period and review
Permanent deletion cannot pass administrator review before 30 full days have elapsed. This is a minimum review period, not a completion promise. Asli may keep the request on hold while payment, wallet, purchased-credit, withdrawal, escrow, refund, chargeback, dispute, subscription, verification, referral, listing or other obligations need action. A request does not cancel an obligation. An administrator must record the reason for a hold or decision.
Balances, credits and rewards
Asli distinguishes purchased credits, promotional/referral credits, earned points and any cash-redeemable balance. Promotional rewards are handled under their disclosed terms. Purchased credits are reconciled under the applicable refund terms and are not automatically confiscated. Cash balances and pending withdrawals must be settled, cancelled with the member, or retained for a documented reason before deletion can proceed. Minimal ledger evidence may remain for financial reconciliation or fraud prevention. Other users’ legitimate rewards are not removed merely because one member deletes an account.
What is erased, anonymized or retained
After applicable holds and approved retention periods expire, Asli will remove personal profile data, credentials, preferences, eligible listings and media, verification documents, connected tokens and other eligible information. Messages and legitimate reviews needed for other members may be anonymized; reviews will not remain attached to an identifiable deleted profile. Records needed for open or completed payment, escrow, chargeback, refund, dispute, marketplace-integrity or legal obligations may be retained only as necessary and access-restricted. Periods depend on documented legal, contractual and operational requirements; this policy does not invent a fixed retention schedule.
Provider services and completion status
External identity, payment, storage, streaming and social-platform assets can be removed only when Asli verifies ownership, access and a supported deletion path. Each required store must report its result. If any step is pending or fails, the request remains pending or partially complete and must not be presented as deleted. A minimal, restricted audit record may remain to document the request and outcome.
Security, support and review
Requests require an authenticated account, recent reauthentication and explicit confirmation. Do not send passwords, one-time codes, card data or identity documents through support messages. This policy describes product behavior and must be reviewed against applicable Pakistani laws and provider obligations before production use. Contact Asli support if you need help with settlement, an open task or request status.