Samsung Galaxy Z Flip Foldable 6.7″

FAQ

1. About the authentication of the goods
The products we sell are authentic, original, brand new and unlocked for usage in any countries. We promise 10 times fine of the order amount if you get a fake one from our store. You can go to local flag-ship store of the brand for checking.2.How long the logistic takes
Normally it takes about 10-15 days to Europe, North America, Asian; it takes longer-about 20-35 days- to Latin America.DHL is much faster, about 7 days to all over the world. Please note that the logistics time here is only the number of days under normal circumstances, this is not our commitment.

3.About Warranty
The product has Samsung’s warranty, which is subject to Samsung’s warranty policy. The warranty period and if it has local warranty in your country depends on Samsung’s policy. Our store offers 2 year warranty for customers in EU countries and 1 year warranty for other countries. Of course, you can also mail the products to us for repair. If the damage caused by your improper use of the product, you will have to pay for the repair.

4.About the return
If you do not use the product and not activate the device (we can check when it is activated), and the product box as well as the device is available for re-sell, you can return it to us in 7 days after you receive the product and we will return the money back to you. You can mail the product to our HK warehouse (you have to pay the mail fee yourself).

5.Who will pay for custom duty if necessary?
Our store price does not include any custom duty or VAT in your country. You may be charged custom duty for the goods purchased online, In that scenario, please declare the goods you purchased to your country’s custom and pay the duty if necessary.
We normally declare the value of the goods according to the request by our logistic supplier so that the package can go easily through the boarder and custom.