Asli.pk Return and Refund Policy

At Asli.pk, we prioritize customer satisfaction and ensure that your shopping experience is seamless and worry-free. Our Return and Refund Policy is designed to provide you with clarity and support in case you’re not entirely satisfied with your purchase.

1. Eligibility for Returns

You may return a product under the following conditions:

• The product is damaged, defective, or incorrect upon delivery.

• The product is unopened, unused, and in its original packaging with all tags and labels intact.

• The return request is made within 7 days of receiving the product.

2. Items Not Eligible for Returns

Certain products are not eligible for returns due to their nature, including but not limited to:

• Perishable items like food and beverages.

• Personal hygiene products such as cosmetics, undergarments, and socks (if used).

• Digital goods, e-vouchers, or software products.

• Customized or personalized items.

3. Return Process

Follow these simple steps to initiate a return:

1. Contact Us: Reach out to our customer support team via email or phone with your order details and reason for the return.

2. Approval: Our team will review your request and approve eligible returns.

3. Return Pickup: For applicable locations, we’ll arrange a pickup. Otherwise, you may ship the product to our designated address.

4. Inspection: Once we receive the returned product, it will be inspected to verify the claim.

4. Refund Policy

If your return is approved, you may choose from the following refund options:

• Store Credit: A credit for the value of your purchase that you can use for future shopping.

• Original Payment Method: Refund to your original payment method, which may take 5-10 business days to process.

5. Exchange Policy

You can request a product exchange instead of a refund, subject to stock availability. The exchanged product will be shipped once the returned product has been inspected and approved.

6. Return Shipping Costs

• If the return is due to a mistake on our part (damaged, defective, or incorrect item), we will cover the return shipping costs.

• For other return reasons, customers will bear the return shipping costs.

7. Important Notes

• Refunds and exchanges are subject to the condition of the returned product.

• Asli.pk reserves the right to reject any return request if the product does not meet the eligibility criteria.

• Please ensure you retain proof of purchase and shipment for a smooth return process.

Need Help?

For assistance with your return or refund, contact our Customer Support Team at:

• Email: [email protected]

• Phone: +92 33-ASLI-ASLI (2754-2754)

• Hours: Monday to Saturday, 9:00 AM to 6:00 PM

We’re here to ensure that your shopping experience with Asli.pk is always reliable and enjoyable!